Three regions. One management layer. No gaps.
Backend Solutions LLC runs delivery nodes in the USA, UK, and Australia under a single contract and account structure — not a reseller network, not a franchise.
Your workflows. Your escalation thresholds. Inherited.
Every engagement begins with your process documentation. We map your escalation paths, onboard your product specifications, and configure handoff protocols before a single call is taken.
The consolidated-vendor model eliminates coordination overhead: one account manager, one performance review cycle, one contract covering all active service lines across all active regions.
Clients typically consolidate three to five existing vendor relationships into a single Backend Solutions contract within the first engagement quarter.
Three nodes. Continuous coverage.
United States
United Kingdom
Australia
Primary delivery hub. Inbound, outbound, technical support, back office, and IT development — full service line availability, EST through PST coverage.
European anchor node. Handles GMT-aligned inbound queues and back office processing. Documented handoff to the US node at shift boundary.
APAC delivery node. Staffs AEST-aligned queues and closes the 24-hour coverage loop between UK and US shifts with no unmanaged gap.
Ready to consolidate your outsourcing contract?
A scope call takes thirty minutes. Bring your current vendor list, active service lines, and regional coverage requirements — we'll map the consolidation path.